KENT SHIU
Strategy & Operations Leader
I'm a strategy & operations leader who's shipped across government, healthcare, and e-commerce. My work sits at the intersection of business priorities and technical execution—translating ambiguity into roadmaps, and roadmaps into outcomes.
At Deloitte, I consistently operated as the bridge between stakeholders, engineers, and leadership—owning everything from system design and data pipelines to automation, testing, migrations, dashboards, and delivery. I'm not a slide-only strategist; I'm a builder and operator.
Based in San Francisco, CA. USC Marshall School of Business graduate with minors in Applied Analytics and Computer Programming.
PREVIOUS WORK
A chronological journey through my career— from supply chain automation at Northrop Grumman to enterprise product delivery at Deloitte.
Deloitte
Strategy Consultant, Project Manager
San Francisco, CA
Eligibility Automation
Reduced processing time by 25% and customer wait times by 30 days.
Directed multi-sprint cross-functional teams across design, engineering, QA, and third-party vendors to deliver automated eligibility systems, improving service delivery for thousands of applicants.
Disaster Relief Platform
Accelerated platform launch by 33% while aligning executive stakeholders.
Owned the end-to-end product roadmap, translating executive business objectives into actionable requirements, leading backlog grooming sessions, and delivering a critical disaster relief benefits platform.
Enterprise Reporting Migration
Unified 25+ reports and 100+ datasets for 50+ stakeholders.
Oversaw the migration of reports and datasets across platforms, consolidating fragmented data into unified live connections that improved KPI accuracy and deploying interactive dashboards.
Owlet
Product Management Intern
Lehi, UT
Reduced help guide load time by 30% and improved setup success rates.
Defined and documented detailed dashboard requirements, mapping the full installation workflow for a $50M product portfolio and pinpointing friction points that informed UI/UX redesigns. Optimized help guide delivery code in partnership with engineering teams, leveraging code performance profiling to reduce load times by 30%.
USC Price School of Public Policy
Data Analyst
Los Angeles, CA
Reduced data refresh times by 60% and improved forecasting accuracy.
Automated manual data consolidation processes across multiple financial aid and scholarship tracking systems using SQL and Python scripts. Developed predictive modeling tools to quantify how varying scholarship levels influenced enrollment trends across different demographic groups; presented findings to senior leadership.
Northrop Grumman
Global Supply Chain Summer Analyst
Redondo Beach, CA
Saved thousands of labor hours annually across $10B in active contracts.
Developed automated reporting to track over 100 potential supply chain issues, generating weekly summaries that saved thousands of labor hours annually across $10B in active contracts.
SIDE PROJECTS
Independent ventures that demonstrate real-world execution—pricing analytics, automation, and P&L ownership in competitive markets.
K2 Collects
May 2021 — Present
Grew annual revenue from $200K to $400K+ while maintaining 10% profit margins.
A multi-channel eCommerce platform targeting the rising demand for sports and TCG cards, collectibles, and entertainment. Leveraged AI-based pricing models and predictive analytics to guide inventory decisions, market timing, and sourcing strategy while leading supplier partnerships, fulfillment operations, and brand growth across eBay and social platforms.
LET'S BUILD.
If you're hiring for strategy, operations, or product—let's talk. I'm always interested in challenging problems that have real impact.